There are a variety of processes involved in ensuring that PLE services and resources suit the needs of their intended users. Some of these are discussed under the heading Needs Assessment. However, user-centre design and user testing are among the terms that are currently in vogue and therefore are important to discuss.
User-testing often refers to one of the final stages in the development of a resource. User-testing can be a simple as having a few people try out the site to see if they can make their way through it. More useful, though, is to have a few people from the intended user-group attempt to use the site to complete tasks either provided to them or of their own choosing. For more information of carrying out user-testing of electronic services, check the information provided online by the Nielsen Norman Group at https://www.nngroup.com. Subscribe to their newsletter for on-going learning.